Playvox Customer AI's platform helps organizations monitor and evaluate customer interactions in contact centers.
Headquarter

San Francisco, California, USA

Tech

AI

Founder

Ondrej Gazda

Price Range

Undisclosed

Industry
  • Banking & Financial Services
  • Call Centre & Customer Service
Use cases
  • Sentiment Analysis
  • Customer Insights and Analytics
  • Automated Customer Support
  • Performance Monitoring and Coaching
  • Personalized Customer Interactions
  • Customer Feedback and Insights
Overview

Playvox Customer AI's platform helps organizations monitor and evaluate customer interactions in contact centers. It uses AI algorithms to analyze calls, chats, and emails, identifying sentiment, compliance, and performance indicators. The platform provides real-time feedback and coaching to agents, identifies training needs, and offers performance metrics to improve customer service quality. Playvox Customer AI aims to enhance customer satisfaction and optimize contact center operations through AI-driven insights.

Benefits
  • Digital banking
Key Features
  • Security
Trial
  • No
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